Refund & Cancellation Policy

1. UPI Transactions

UPI transactions processed through Bharosha Pay are instant and cannot be cancelled once initiated.

If a user enters an incorrect UPI ID or mobile number, Bharosha Pay shall not be liable for any misdirected payment resulting from user error.

For failed transactions, pending transactions, or delays in payment confirmation, users are advised to wait at least 30 minutes before contacting customer support.

For assistance, users may contact us at:

• Email: info@deonics.in
• Phone: +91 92204 37613

2. Debit/Credit Card Transactions

In case of any issues related to transactions made through Debit Cards or Credit Cards:

• Users must contact our support team via email at info@deonics.in.
• The complaint shall be reviewed and addressed as per our internal escalation process.
• Resolution timelines may vary depending upon the payment gateway, issuing bank, card network, and applicable regulatory requirements.

3. Refund Process

All refund requests shall be reviewed and validated on a case-by-case basis in accordance with applicable laws, payment regulations, and company policies.

Refunds may be approved only after:

• Successful verification of the transaction.
• Investigation by the technical and operations team.
• Confirmation that the refund request is genuine and eligible.

Once approved, the refund amount shall be credited to the original payment source within 5–7 working days, subject to banking and payment partner timelines.

4. Cancellation Requests

Services once availed, activated, subscribed to, or digital products delivered through Bharosha Pay cannot be cancelled unless otherwise expressly agreed in writing.

In the event of duplicate payments, accidental payments, or erroneous transactions, users must immediately submit a refund request with relevant transaction details for review.

Submission of a refund request does not guarantee approval. Refund eligibility shall be determined after verification and investigation.